FREQUENTLY ASKED QUESTIONS
Where do you ship to?
I ship to the US, Canada, Europe, Australia, and Worldwide, with some exceptions.
I am currently unable to ship to some countries due to COVID-19 (please see “How is COVID-19 affecting processing and shipping?” below for a list of countries).
How much is shipping?
I offer free US shipping on all orders of $75 or more.
International shipping rates are dependent on weight and location.
How long will it take for my order to ship?
Shipping times vary depending on where you’re located, as outlined in the table below:
Please note that most of my products are printed on demand to prevent waste due to excess inventory. Processing times will vary, but in general, your order’s processing time will be 3 - 7 business days. Please take that into account in ADDITION to the shipping times outlined above.
Processing and shipping may take a bit longer than you may be used to with other brands. That’s because an important part of my mission is to minimize the impact that my operations have on the environment. With that in mind, most of my products are printed on demand. That allows me to prevent waste due to overstocking. So although it may take a bit longer than what you’re used to, it’s for a good cause and I promise it will be worth the wait!
Please note that there are currently some delays in processing and shipping times due to COVID-19 (see below).
How is COVID-19 affecting processing and shipping?
U.S. orders may experience a slight delay due to COVID-19. International orders may experience an increased delay as some regions are currently in lockdown, which is impacting deliveries to and from the affected regions and countries.
Currently, I am unable to ship to the following countries:
Benin, Bosnia and Herzegovina, Burundi, China, Cook Islands, Costa Rica, Cuba, Curacao, Gambia, Guinea - Bissau, Guyana, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Malawi, Mauritius, Moldova, Mozambique, Papua New Guinea, Paraguay, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Rwanda, South Africa, Sri Lanka, Suriname, Tunisia, Zambia, Zimbabwe.
Thank you in advance for understanding the need to put your safety first. Please also keep in mind that your local post offices may be experiencing delays at this time due to limited staff and social distancing practices.
What is your return policy?
Unfortunately at this time I am unable to accept returns unless it is due to a manufacturing defect. Please contact me if there is something wrong with your order and I would be more than happy to help!
I am unable to accept returns or exchanges if you order the wrong clothing size, so please make sure to check the sizing guide before you make your order.
Do you do custom orders or pieces?
Yes! Please email me at hello@juliakestnerdesigns.com for more information.
Can you paint a mural for me?
I would love to! Please email me at hello@juliakestnerdesigns.com for more information. You can see previous murals I’ve painted here.
I would like to carry your products at wholesale; how can we work together?
That’s amazing! My products are available for wholesale at https://juliakestnerdesigns.faire.com/
You can also email me at hello@juliakestnerdesigns.com and we can talk more!
What forms of payment do you accept?
I accept the following forms of payment:
Visa (credit and debit cards)
MasterCard (credit and debit cards)
American Express
Discover (US merchants only)
Apple Pay (if you are checking out on a supported device)
PayPal
Other questions?
Please contact me via my form here.